Refund & Cancellation Policy

01What you are paying for

kords.in sells access to a service, not a physical product. A subscription lets you analyse a set number of songs each month and use the studio tools that go with them.

The free plan exists so you can decide before paying. Ten songs a month, no card required, no time limit. We would rather you tried it properly than paid and asked for the money back.

02Cancelling

Cancel whenever you like, from Account settings when signed in, or by writing to support@kords.in from the address on your account. There is no cancellation fee and no notice period.

Your plan keeps running until the end of the period you have already paid for. Cancel a monthly plan on the 3rd and it runs to the end of that month. Cancel a yearly plan in month two and it runs the remaining ten months. You are not cut off the moment you cancel.

After that, the account drops to the free plan rather than closing. Your chord history stays and you keep ten songs a month.

03Refunds

Charged by mistake. Tell us and we refund it in full, whenever it happened. A duplicate charge, a renewal you meant to cancel, a payment on an account that is not yours — all of it. We would rather return money we should not have taken than keep it.

If the service does not work. If kords.in is unavailable for an extended period, or a fault stops you using what you paid for and we cannot fix it in reasonable time, write to us and we will refund the affected period.

Part-way through a longer plan. Beyond the 48 hours, a yearly plan is not automatically refunded for the months you have not used, because the price is lower precisely because it is paid up front. That said, if something has genuinely gone wrong for you — you are ill, you have stopped playing, you paid for the wrong plan — write to us and tell us. We will look at it properly rather than pointing at this paragraph.

Where a refund is not usually due. Songs you have already analysed have been delivered, so a month you have used is not refunded on its own. Accounts closed for breaching the Terms of Service — sharing an account to avoid plan limits, or uploading material you have no right to — are not refunded.

04How long a refund takes

The last step is your bank and card network, not us. Refunds return to the original payment method — we cannot send it somewhere else. UPI and netbanking usually settle faster than cards.

If it has been longer than ten working days since we told you a refund was sent, write to us and we will chase it with our payment provider and give you the reference.

05Failed payments and renewals

If a renewal fails — an expired card, a lapsed mandate, insufficient funds — we retry a small number of times and email you. Nothing is lost while that happens; the plan continues briefly, and if payment still does not go through the account drops to the free plan. Your chord history is never deleted for non-payment.

We tell you before a yearly plan renews, so an annual charge never arrives unannounced.

06Asking for a refund

Write to support@kords.in from the email address on your account, and include:

• the email address of the account
• roughly when you were charged, and the amount
• what went wrong, if anything did

That is all we need. There is no form, and you will be answered by a person.

07Current status

Paid plans are not open for purchase yet. Everything on the free plan works today and nothing is charged until paid plans open. This policy is published in advance so that it is settled before anyone pays, rather than written after the first dispute.

08Contact

Web Accuracy, Ranchi, Jharkhand, India.
support@kords.in

See also our Terms of Service and Privacy Policy.